Saturday, October 1, 2011

Wednesday, September 28, 2011

Bank 'humanised'

Facilities installed to aid movement of disabled and elderly folk
Wednesday, September 28th, 2011 15:55:00
Datuk Seri Abdul Wahid Omar
PETALING JAYA: Disabled and elderly-friendly facilities proved to be the main attractions as Malayan Banking Berhad (Maybank) launched its flagship branch at Sunway Giza in Kota Damansara, Petaling Jaya, yesterday.
The branch also signifies Maybank’s new corporate identity, which, in the company's motto, attempts to "humanise financial services".
This was done by installing wheelchair ramps and automatic sliding doors, among others, at the branch, as part of Maybank's efforts to transform its consumer-based banking to be more community-based, thus reaffirming its position as a market leader.
"We have positioned our branches as one-stop centres that can meet all financial needs of the community," said Maybank chief executive officer Datuk Seri Abdul Wahid Omar (pic).
The bank will also host a first-of-its-kind, self-service broker kiosk that allows customers to perform online stockbroking transactions, a helpline that is directly connected to the Maybank Group Customer Care as well as automated teller machines (ATMs) with lower panels.
"A total of 66 branches will be transformed to Maybank's new look during this financial year with five being rolled out next month," said Abdul Wahid.
Among the five would be those in SS2 Petaling Jaya and the City Complex in Jalan Klang Lama.
"Within the next five years, 150 branches will undergo this transformation along with 2,000 touch points," Abdul Wahid said.
Maybank deputy president and head for community financial services Lim Hong Tat said: "We started this transformation programme a year ago and we have trained our staff in that order.
"The intention is to make branches less cluttered, more comfortable and stress-free, coupled with greater service quality."
According to Lim, the renovation costs for each branch was between RM1.2 million and RM 1.8 million, with the whole corporate re-branding cost over the five years estimated to be nearly RM200 million.
Upon touring the new branch, The Malay Mail observed it also offers financial advisers' services with an increased number of counters offering banking advice.
Bank representatives estimate the branch transformations would result in increased revenue worth RM220 million.
Damai Disabled Persons Association of Selangor and Wilayah Persekutuan president V. Murugeswaran was among those who attended the event.

Monday, September 26, 2011

The biggest financial institution in country Maybank setting example for others to follow. Time for the corporate, local and central government to wake-up and do what they promise. Don't just walk and talk


2011/09/25 By Dawn Chan
A wheelchair-bound customer using a disabled-friendly ATM machine at the Maybank branch at Taman Connaught. — Picture by Aizuddin Saad

A wheelchair-bound customer using a disabled-friendly ATM machine at the Maybank branch at Taman Connaught. — Picture by Aizuddin Saad

Wheelchair-bound customers welcome Maybank’s initiative to introduce disabled-friendly features at some branches

KUALA LUMPUR: Maybank's disabled-friendly branches have made banking easier for the wheelchair bound.

In June last year, Maybank launched several disabled-friendly branches to cater to the needs of their wheelchair-bound customers.

Besides easy accessibility to self-service facilities at specially built ATM and cash deposit machines, there are also designated counters and parking lots, as well as ramps, for the disabled.
The ATM for the disabled is only 73cm high, from floor to keypad.

The area for the disabled-friendly machine is bigger than normal to facilitate a 1.5metre turning radius for customers in wheelchairs.

Some of the machines are also located near the entrance of the bank's self-service terminals.

Some branches have parking lots and ramps for the disabled.

Some branches have parking lots and ramps for the disabled.

Damai Disabled Persons Association of Selangor and Federal Territory (Damai) was approached by Maybank to plan and provide better facilities to cater to the needs of the disabled.

Association president V. Murugeswaran said the issue in the past centred around the inaccessibility of getting into the banks.

"This made it impossible for the disabled to carry out transactions without help from a third party.

"The regular ATMs are too high for those of us in a wheelchair, and if there is someone standing behind us at the ATM, there is no privacy as the person could easily peek at what we are doing."

"We are thankful that Maybank has done a great job and gone the extra mile for us," he said recently.

Murugeswaran said many association members had become Maybank customers because of the disabled-friendly facilities.

Disabled-friendly signages and stickers are also prominently displayed in the banks.

Maybank community financial services deputy president and head Lim Hong Tat said: "We have upgraded some of our branches with specific facilities for disabled customers such as ramps to the entrance, sliding doors to self-service terminal areas as well as special ATM models for wheelchair customers."

The branches that offer disabled-friendly facilities are in Taman Connaught (Cheras), Dataran Maybank (Bangsar), Jalan Bunus (KL city centre), Kuchai Lama, Kepong, and in Bandar Baru Selayang.

In Petaling Jaya, the disabled-friendly outlets are at its main branch in Jalan Sultan, Jalan SS2/63 outlet, and in Subang Perdana.

The disabled-friendly branches outside the Klang Valley are Senawang in Negri Sembilan, Lumut and Sitiawan in Perak, Karamunsing in Sabah, Taman Nusa Bestari in Johor, Jalan Munshi Abdullah in Malacca, as well as Wakaf Siku in Kelantan.

Lim said, besides Damai, the bank also worked with other organisations such as K9 Perwira (a non-governmental organisation in support of people with spinal cord injuries), Society of Disabled People of Sarawak and Sabah Cheshire Home in Kota Kinabalu, on the initiative.

Lim said there was encouraging response from their disabled-friendly branches.

"The feedback indicated our customers are satisfied with the services provided. They have also encouraged us to expand these services to more branches."

Lim said when the bank renovated other branches, they wou


Sunday, September 25, 2011

Reconsider decision on aerobridges, MAHB urged


Members of the group holding up banners to voice their displeasure with Malaysia Airports Holdings Berhad in Kuala Lumpur yesterday. — Picture by Nurul Syazana Rose Razman
KUALA LUMPUR: Nine non-governmental organisations representing the disabled community yesterday urged Malaysia Airports Holdings Berhad (MAHB) to reconsider its decision not to install aerobridges at the Kuala Lumpur International Airport 2.

Representative Christine Lee said the decision was not done in consultation with user groups and had not taken into consideration public opinion.

"MAHB's decision not to include aerobridges is a step backward," she said at a gathering, attended by about 30 disabled people, to express their displeasure over the matter here yesterday.

"If underdeveloped countries can have aerobridges at their airports, why is Malaysia, which is a step away from developed nation status, regressing to third-world infrastructure and service provision?" Lee, who is the Barrier-free Environment and Accessible Transport Organisation coordinator, asked.
She added that aerobridges should and must be made a universal feature in all airport designs.

Damai Disabled Persons Association of Selangor and Federal Territories president V. Murugeswaran, said aerobridges would allow for easier, safer and secure access to boarding and disembarkation of all passengers, especially the disabled community. -- Bernama