Saturday, August 7, 2010

IBM SMARTER PLANET CHARITY RUN 07/08/2010

Please click on the header above to view the entire album

Venue : Central Park Avenue, Dataran Bandar Utama


We would like to take this opportunity to thank


IBM SMARTER PLANET CHARITY RUN, specifically Li Ern Phang,Low Nate Chee Mun,Roslin Abdul Rahim and their team members


for the hard work in driving more 1000++ participants and made the event a success.We are also would like to record out highest appreciation to Rama Nathan Managing Director, IBM Malaysia and Mr. Eric Wong Director marketing,communications and corporate citizenship & corporate affairs who had approved RM 40,572.00 being the proceeds from the event to enable Damai to fulfill its dream to own a Mobility VAN for the association members .


The van will be utilized to help our members and non-members to do their daily routine such as attending to their medical check-up, attending an interview, going to work and etc.


Secondly the said van will be utilized mainly to promote awareness camping for the disabled individuals in remote and/or rural areas whereby in the present we have difficulties to reach them due to the inaccessible public transportation.


WE TRULY APPLAUD IBM’S SOCIAL CORPORATE RESPONSIBILITIES


Mr. Rama Nathan Managing Director IBM Malaysia Presenting Mock cheque to President of Damai Mr.V.Murugeswaran


Thursday, July 29, 2010

MEETING INVITATION BY KETUA PENGARAH DBKL YBhg Datuk Hj Salleh Bin Yusup





Tarikh : 28 Julai 2010

Kepada : YBhg Datuk Hj Salleh Bin Yusup
Ketua Pengarah DBKL

















'Disabled-unfriendly' KL City Hall comes under fire






Thu, 29 Jul 2010 15:00

By Patrick Lee

KUALA LUMPUR: Kuala Lumpur City Hall (DBKL) came under heavy criticism today for its lackadaisical attitude towards providing better access for disabled persons in the city.

Damai Disabled Persons Association of Selangor and Federal Territory president V.Murugeswaran said a recent meeting with DBKL had proved futile.

“They (DBKL) have set up a Disabled Persons Unit (DPU). The officers, however, are all able-bodied people.“At the meeting, they opposed our list of demands which included our request for ramps and modification to roadside curbs.

“They classified our list of demands as ‘short-term projects’ and had a lot of reasons against it,” said Murugeswaran But what shocked wheelchair-bound V.Murugeswaran most was when they asked him to “understand the situation”.“They want me to understand that it is not easy to build a ramp for disabled people!They want us to compromise and wait... but for how long?”

Murugeswaran said it was obvious that the DPU was set up because of “top-level pressure and the unit was not really bothered”.“After several disappointing responses to our letters, we got fed up with DBKL and turned up to see (Federal Territories and Urban Wellbeing Minister) Raja Nong Chik Zainal Abidin. “He (minister) instructed the DBKL officials to speak with me directly,” he said, adding that this was how DPU could have been set up.FMT caught up with V.Murugeswaran, who together



with representatives from Maybank, were at DBKL yesterday evening to hand over a memorandum to DBKL director-general Salleh Yusuf.The memorandum wants DBKL to expedite the installation of disabled friendly facilities.Quest for facilities Murugeswaran's quest to make Kuala Lumpur more disabled-friendly began in 2008 when he found that one of Damai's members had been taken advantage of.


The member, suffering from a near-total paralysis, had lost RM5,000 after being duped by a “friend”.The money was lost when the member allowed his “friend” to use his ATM card on his behalf.Murugewaran believed that the situation might have been averted if disabled individuals had proper bank access.“We need to be present at the banks to get our pensions and allowances. But most banks are not disabled-friendly.”“The only bank which was willing to listen to our grouses was Maybank,” he said.He said Maybank then embarked on a RM16-million nationwide project to make its branches more disabled-friendly in keeping with its corporate social responsibilities.


Murugeswaran added that some Maybank branches built disabled ramps after getting permission from City Hall.But Murugesan, however, maintained that ramps and modifications to road curbs were the responsibility of DBKL and should not be fobbed off onto the private sector.

Sunday, July 11, 2010

The president of Damai - Mr. V. Murugeswaran was interviewed by Mix FM

The president of Damai – Mr. V. Murugeswaran was interviewed by Lite FM and Mix FM on the Convention on the Rights of Persons with Disabilities ( CRPD ) According to him the convention is TOOTHLESS since Malaysia opted not to ratify the optional protocol.

The Person’s with disability Act which was passed in 2007 also can be placed in the same category as no single provisions in the said act which provide for sanction and/or punishment if the rights conferred under the act is not implemented.

In fact there is legislation which was enacted much earlier than the said act which is left redundant i.e Uniform Building By-Laws and The Street and Drainage Act.


It is high time for the Malaysian Government to sign the optional protocol and to draw-up an Anti Discrimination Act to supplement The Person’s with disability Act 2007 which will then be an effective tool to protect the rights of the disabled people in this country

The president of Damai - Mr. V. Murugeswaran was interviewed by Lite FM

Malaysia Signs Convention On Rights Of Persons With Disabilities


KUALA LUMPUR, July 6 (Bernama) -- Malaysia on Tuesday signed the instrument to ratify the Convention on the Rights of Persons with Disabilities and withdrew its reservations on several articles in the Convention on the Rights of the Child and the Convention on the Elimination of All Forms of Discrimination Against Women.
The signing of the instrument by Women, Family and Community Development Minister Datuk Seri Shahrizat Abdul Jalil showed the government's commitment to protecting and improving the welfare of the disabled, women and children.Shahrizat said the Convention on the disabled outlined eight common principles, including respect and self-reliance, removing discrimination against the disabled, and their full and effective participation in society."We hope it will bring change to the lives of the disabled in this country," she said at the signing ceremony, here.Shahrizat also handed over the instrument ratifying the Convention to Deputy Foreign Minister Datuk Richard Riot Jaem to be sent to the United Nations for further action.
On the withdrawing of Malaysia' reservations on certain articles in the Convention on the Rights of the Child, Shahrizat said the government would give children the freedom to have their say and the right to form associations and to assemble peacefully.
She said the move was in line with the recognition given to children's rights as they would be the nation's future leaders.Besides that, she added, the government would also fix the minimum age for women to marry and make the marriage registration compulsory, remove prejudices and customs that discriminated against women, and stress on opportunities to be given to women to hold public office.
Shahrizat said when the government agreed to the Convention on the Elimination of All Forms of Discrimination Against Women, it acted by appointing two women as Syariah Court judges recently."This is a positive step in raising the status of women in this country by giving them important decision-making positions," she said.-- BERNAMA

Tuesday, June 22, 2010

Maybank shows some heart for disabled

streets

2010/06/20By Naveen Mathew Menon

CHERAS: Banking giant Maybank has once again shown its compassionate side by launching five disabled-friendly branches and 11 other branches with some disabled-friendly facilities.

Now, the disabled can easily use the banking services in branches such as the one in Taman Connaught. Senior executive president and head of Maybank's Consumer Banking Lim Hong Tat said the bank was happy to offer such facilities to its disabled customers.

"We are pleased to officially launch the largest number of branches, five in total, that provide services and facilities for customers who are physically-challenged, namely wheelchair-bound users," said Lim at the launch of the new branch in Taman Connaught.

"Our disabled-friendly facilities extend from outside the building with designated parking lots and ramps to provide easy access from the main road to the branch premises."There are specially-built ATM machines installed at a suitable height for those requiring self-service banking, cash deposit machines as well as a customer care desk for those who require counter services.

"The facilities at this branch have been designed in accordance with the Guidelines On Buildings Requirements For Disabled Persons issued by the Ministry of Housing and Local Government as well as input from the Damai Disabled Persons Association."We thank the association for its cooperation in the design of the facilities. The other four disabled-friendly branches are in Sitiawan and Lumut in Perak, Senawang, Negri Sembilan, and the Petaling Jaya main branch. "About RM280,000 was spent to upgrade the branches to be disabled-friendly," he said.

Eleven other branches also incorporated some disabled-friendly features such as ramps for easier access to the premises. Maybank plans to have such disabled-friendly facilities in 12 more branches by the end of July next year."All new branches will incorporate disabled-friendly facilities if the infrastructure of the premises permit and if they are in accordance with local authorities guidelines. Our aim is to have at least one disabled-friendly branch in every state."He added that this initiative was all part of Maybank's core values called "Heart", an acronym for humility, efficiency, appreciation, respect and trust.

"Maybank is celebrating its 50th year in the financial services sector. Given this golden opportunity, we felt there was no better time than now to reaffirm our commitment to the community."Also present at the launch were V. Murugeswaran, president of Damai Disabled Persons Association of Selangor and Wilayah Persekutuan and M. Manoharan, vice-president of the association and Janice Ong, branch
manager of Maybank branch in Taman Connaught.

Saturday, June 19, 2010

Maybank to enhance customer service



Business News Thursday June 17, 2010

KUALA LUMPUR: Malayan Banking Bhd (Maybank) has allocated RM16mil for its customer service transformation programme that started in April 2010, a senior official from the bank said.

Currently, the pilot programme involves 70 branches in Kuala Lumpur, Selangor, Malacca and Negri Sembilan, which will be expanded nationwide by August this year, according to senior executive vice-president and head of consumer banking, Lim Hong Tat.

Focus of the programme is on training and development that will enhance the service performance of all Maybank frontline personnel.“So far, about RM3mil to RM4mil has been spent on training and new uniforms,” Lim said after launching the bank’s disabled-friendly branches here yesterday.

Ultimately, Maybank wanted to transform into a one-stop centre where all the customers’ needs could be met in a timely and friendly manner, he said. Maybank, Lim said, had embarked on sharing of best practices for customer services with its unit Bank Internasional Indonesia (BII). BII is ranked first in customer services in Indonesia, according to Lim.

On the launch yesterday, Lim said Maybank had invested RM280,000 to upgrade five branches to be disabled-friendly, and these comprised those in Taman Connaught in Cheras, Sitiawan and Lumut in Perak, Senawang in Negri Sembilan, and the Petaling Jaya main branch.
“At 11 other branches, we also have some disabled-friendly facilities such as ramps for easier access to the premises,” he said.

Maybank also plans to have such facilities in 12 more existing branches by the end of July 2011, with estimated cost of up to RM40,000 per branch. — Bernama

Lim said all new branches would incorporate disabled-friendly facilities as allowed by the infrastructure of the premises and in accordance with the local authorities’ guidelines

Friday, June 18, 2010

Maybank peruntuk RM16 juta tingkat khidmat pelanggan



Lim Hong Tat (tiga dari kiri) memberi layanan kepada orang kurang upaya selepas majlis pelancaran cawangan Maybank untuk orang kurang upaya di Maybank Taman Connaught, Kuala Lumpur.

KUALA LUMPUR 16 Jun - Malayan Banking Bhd. (Maybank) memperuntukkan RM16 juta bagi program transformasi perkhidmatan pelanggannya yang bermula sejak April lalu.

Naib Presiden Eksekutif Kanan dan Ketua Perbankan Penggunanya, Lim Hong Tat berkata, program perintis yang melibatkan 70 buah cawangan Maybank yang kini meliputi Kuala Lumpur, Selangor, Melaka dan Negeri Sembilan itu akan diperluaskan ke seluruh negara menjelang Ogos tahun ini.

Beliau berkata, fokus kepada program transformasi ini ialah latihan dan pembangunan yang mana akan meningkatkan perkhidmatan para petugas di kaunter hadapan cawangan-cawangan Maybank.

"Sehingga kini Maybank telah membelanjakan RM3 juta hingga RM4 juta untuk latihan dan pakaian baru," katanya kepada media selepas melancarkan cawangan Maybank yang menyediakan kemudahan mesra orang kurang upaya di Taman Connaught di sini hari ini.
Menurut Hong Tat, program transformasi perkhidmatan pelanggan telah memberi kejayaan kepada Maybank yang mana Bank Internasional Indonesia (BII) telah memenangi tempat pertama bagi anugerah amalan terbaik untuk perkhidmatan pelanggan di Indonesia.

Sementara itu, Maybank Taman Connaught merupakan antara lima buah cawangan yang dipertingkatkan dengan kemudahan orang kurang upaya dan bank tersebut telah melabur sebanyak RM280,000 bagi menyediakan kemudahan tersebut.

Cawangan lain yang menyediakan kemudahan mesin juruwang automatik yang direndahkan serta laluan untuk kerusi roda ialah di Sitiawan dan Lumut di Perak, Senawang di Negeri Sembilan dan cawangan utama Petaling Jaya di Selangor.

Hong Tat berkata, Maybank merancang untuk menaik taraf kemudahan seperti itu di 12 cawangan lain sehingga Julai ini dengan anggaran kos antara RM40,000 bagi sebuah cawangan.
Tambahnya, semua cawangan baru itu akan menyediakan kemudahan untuk golongan kurang upaya sebagaimana yang dibenarkan oleh pihak berkuasa tempatan.

Maybank sets aside RM16m to enhance customer service

KUALA LUMPUR: MALAYAN BANKING BHD (Maybank) has allocated RM16 million for its customer service transformation programme that started in April 2010, senior executive vice-president and head of consumer banking, Lim Hong Tat, said on Wednesday, June 16.

Currently, the pilot programme involves 70 branches in Kuala Lumpur, Selangor, Melaka and Negeri Sembilan, which will be expanded across all states nationwide by August, he said.

Focus of the programme is on training and development that will enhance the service performance of all Maybank frontline personnel.

"So far, about RM3 million to RM4 million has been spent on training and new uniforms," Lim said after launching the bank's disabled-friendly branches on Wednesday.

Ultimately, Maybank wants to transform into a one-stop centre where all the customers' needs can be met in a timely and friendly manner, he said.

Maybank, Lim said, has embarked on sharing of best practices for customer services with its unit Bank Internasional Indonesia (BII).

BII is ranked first in customers services in Indonesia, he said.

On the launch, Lim said Maybank had invested RM280,000 to upgrade five branches to be disabled-friendly, and these comprised those in Taman Connaught in Cheras, Sitiawan and Lumut in Perak, Senawang in Negeri Sembilan, and the Petaling Jaya main branch.

"At 11 other branches, we also have some disabled-friendly facilities such as ramps for easier access to the premises," he said.

Maybank, he added, planned to have such facilities in 12 more existing branches by the end of July 2011, with estimated cost up to RM40,000 per branch.

Lim said all new branches will now incorporate disabled-friendly facilities as allowed by the infrastructure of the premises and in accordance with the local authorities' guidelines

RM16M for customer service :Maybank


Thursday, June 17, 2010

Lima cawangan Maybank mesra OKU


HONG TAT (dua dari kiri) melayan pelanggan OKU menggunakanmesin ATM di Taman Connaught, Kuala Lumpur semalam.


BERITA HARIAN KUALA LUMPUR 17th June– Dalam usaha menjadikan perkhidmatan perbankan lebih mesra pengguna khususnya kepada golongan orang kurang upaya (OKU), Maybank kini mengambil inisiatif dengan menyediakan pelbagai kemudahan khas untuk kumpulan berkenaan di lima cawangan sedia adanya.

Presiden Eksekutif Kanan dan Ketua Perbankan Konsumer Maybank, Lim Hong Tat berkata, lima cawangan tersebut ialah di Taman Connaught di Cheras, cawangan utama Maybank Petaling Jaya di Selangor, Senawang di Negeri Sembilan, Sitiawan dan Lumut di Perak
“Antara kemudahan yang disediakan ialah kaunter khidmat pelanggan khas, mesin pengeluaran wang automatik (ATM) dan mesin deposit tunai (CDM) yang lebih rendah kedudukannya, tanjakan (ramp), tempat letak kenderaan khas OKU serta pintu gelangsar automatik untuk ke mesin ATM dan CDM,” katanya.

Wednesday, June 16, 2010

Maybank Launches Disabled-Friendly Branches and Service Transformation Initiative.




Kuala Lumpur, June 16, 2010

Maybank continued its service innovation for customers who require special assistance with the official launch of five disabled-friendly branches to cater to the needs of wheelchair-bound users. These branches provide facilities and services for wheelchair-bound users to conveniently access the bank as well as undertake self-service transactions at the ATM, cash deposit machines or counter. Maybank personnel are also on hand to render special assistance to such customers

Maybank’s disabled-friendly branches are equipped with designated parking lots where available and ramps to provide convenience and easy access for wheelchair-bound customers. Within the branches, there are specially built ATM machines installed at a suitable height for those requiring self-service banking, while designated counters are available on the same level at the entrance to facilitate the needs of customers requiring counter services.

The launch was held at the Maybank branch in Taman Connaught, Cheras, which was the first facility to be upgraded. In addition to Taman Connaught, four other Maybank locations offering such services are the main branch in Petaling Jaya; Setiawan and Lumut in Perak; and Senawang in Negeri Sembilan.Eleven other branches have also some disabled-friendly facilities such as ramps to enable wheelchair-bound customers easier access to the premises, namely in Kuala Selangor, Sekinchan, Sungei Besar, Sabak Bernam and Pulau Pangkor in Selangor; Pekan in Pahang, Merlimau in Malacca; Penang Times Square and Bayan Baru in Penang; Kampong Koh in Perak; and Sibu in Sarawak.

“Our disabled-friendly branches, are part of Maybank’s on-going service transformation initiatives, to raise our service standards as well as empower all the communities we serve including the disabled,” said Lim Hong Tat, Senior Executive Vice President and Head of Consumer Banking at the official launch.

Also present at the launch was Mr Muruges Waran Veerasamy, President of the Damai Disabled Persons Association of Selangor and Wilayah Persekutuan whose members access the facilities at Maybank Taman Connaught.

“Even before we embarked on providing facilities at our branches for the disabled, Maybank employees were already offering personalised assistance to those who had difficulties accessing our banking services. We took it a step further with the inclusion of special ATMs and cash deposit machines to raise our service standards and empower communities we serve to enrich their banking experience with us,” added Lim.

Lim said that a total of RM280,000 was spent to upgrade the five branches. “Maybank expects to convert 12 more existing branches by July 2011 while all future branch openings will be equipped with disabled-friendly services and facilities if the infrastructure of the premises permits as well as in accordance with the local authorities’ guidelines.”

The facilities offered at the designated branches have been designed in accordance with the guidelines provided by the Ministry of Housing and Local Government as well as views from the disabled community respective associations.

Lim also said that the launch of the services for the disabled coincides with Maybank’s on-going service transformation initiatives. “Our latest customer centric service initiative revolves around the motto “Serve from Your HEART”, that represents humility, efficiency, appreciation, respect and trust.”

The “Serve from your HEART” programme, which started in April this year, focuses on training and development programmes to enhance the service performance of all frontline employees of Maybank. Maybank frontline personnel are also provided with uniforms to portray a professional corporate image. This new service initiative has been introduced by Maybank as a pilot programme across 70 branches and will be fully implemented across all branches by August 2010. Maybank has allocated RM16 million for this programme.

Lim added, “HEART forms the foundation of how we serve customers today, with greater emphasis placed on ensuring speed and accuracy in delivery while we maintain mutual understanding and respect for each other. Innovative products as well as greater accessibility and convenience are also key factors to ensure all our customers have an enhanced and consistent banking experience.”


Maybank Sets Aside RM16 Million To Enhance Customer Service

June 16, 2010 15:23 PM

KUALA LUMPUR, June 16 Wednesday(Bernama) -- Malayan Banking Bhd (Maybank) has allocated RM16 million for its customer service transformation programme that started in April 2010, senior executive vice-president and head of consumer banking, Lim Hong Tat, said .
Currently, the pilot programme involves 70 branches in Kuala Lumpur, Selangor, Melaka and Negeri Sembilan, which will be expanded across all states nationwide by August this year, he said.Focus of the programme is on training and development that will enhance the service performance of all Maybank frontline personnel."So far, about RM3 million to RM4 million has been spent on training and new uniforms," Lim said after launching the bank's disabled-friendly branches here.Ultimately, Maybank wants to transform into a one-stop centre where all the customers' needs can be met in a timely and friendly manner, he said.Maybank, Lim said, has embarked on sharing of best practices for customer services with its unit Bank Internasional Indonesia (BII).BII is ranked first in customers services in Indonesia, he said.
On the launch Wednesday, Lim said Maybank had invested RM280,000 to upgrade five branches to be disabled-friendly, and these comprised those in Taman Connaught in Cheras, Sitiawan and Lumut in Perak, Senawang in Negeri Sembilan, and the Petaling Jaya main branch."At 11 other branches, we also have some disabled-friendly facilities such as ramps for easier access to the premises," he said.Maybank, he added, planned to have such facilities in 12 more existing branches by the end of July 2011, with estimated cost up to RM40,000 per branch.Lim said all new branches will now incorporate disabled-friendly facilities as allowed by the infrastructure of the premises and in accordance with the local authorities' guidelines.

Disabled-friendly ATMs in Maybank branch


KUALA LUMPUR: Disabled persons (OKU) can now do their banking business with Maybank with ease. Maybank officially launched its five disabled-friendly branches to cater to the needs of wheelchairbound customers this morning.

SPECIAL DESIGN: Lim helping a wheelchair-bound woman
at the Maybank in Taman Connaught. — Pic: RAZAK GHAZALI
The disabled-friendly branches are equipped with designated parking lots and ramps.
In addition, specially-built ATMs are installed at a suitable height and designated counters are available on the same level.

Maybank senior executive vice-president and head of consumer banking, Lim Hong Tat, said: "The facilities were designed in accordance with the Guidelines on Buildings Requirements for OKU issued by the Ministry of Housing and Local Government as well as input from Damai Disabled Persons Association of Selangor and Federal Territory."

The launch was at the Maybank branch in Taman Connaught, Cheras, which was the first facility to be upgraded.

The other four branches involved are the main branch in Petaling Jaya, Sitiawan, Lumut and Senawang.

Also present at the launch was V. Murugeswaran, president of the Damai Disabled Persons Association of Selangor and Federal Territory.

Monday, April 5, 2010

Towards greater inclusion






Sunday April 4, 2010

By Assoc Prof Dr Lee Lay Wah
Education systems should cater to all learners, but just placing students with special needs in remedial classes is not enough — and could even be detrimental.

STUDENTS with special needs — including students with disabilities, those who are gifted and talented, and those “at risk” of developing problems — are entitled to a wide range of support and services. These include specialised instruction, related services and supplementary aids.

The settings in which these students are placed have been much debated.

Some educationists and parents believe that students with special needs should be educated in regular education classrooms together with their peers (inclusive settings).

Meanwhile, some believe that more specialised settings can provide better, focused and perhaps customised instruction.

The Least Restrictive Environment (LRE) principle has guided the development of a continuum of service placement options for students with special needs, which ranges from special schools to inclusive classes.

The goal of the LRE principle is to educate students with special needs to the maximum level possible with “normal” peers, and that separate placement options are only considered when the nature or severity of the disabilities is such that regular education classes cannot satisfactorily provide for them, even with additional support.

Special education services in Malaysia are currently delivered through various placement options such as special schools or programmes, special education classes in regular schools, resource rooms in regular schools, pull-out programmes in regular schools and inclusive classes.

Theoretically, the LRE is a sound placement model as it allows students with special needs to move closer to mainstream education when they have achieved the required level of competence in specialised settings.

In practice, however, no real placement options exists, and students are placed in programmes correlating to disabilities without much systematic progression towards mainstream education.

This means that a vast majority of students with disabilities will never gain from mainstream settings, and mainstream students will never have a chance to interact with and gain a greater understanding of special needs students.

Traditionally, inclusive education is perceived only as the physical settings in regular classrooms for students with disabilities.

It is now increasingly seen as a value-based educational reform that supports and welcomes diversity amongst all learners, and having a continuous process of responding to this diversity.

This holds especially true for a group of students that has traditionally been marginalised. It is primarily concerned with the removing of barriers to learning and quality participation in local schools and community.

However, a “just do it” approach to place students with disabilities in regular classes without meeting the required support and services is not educationally sound — and could be detrimental to the student with a disability.

Research has shown that successful inclusive education can be promoted with certain support systems and services, which may include trained adult personnel, facilities, equipment, teaching materials, changes in pedagogy, collaboration among stakeholders and an inclusive education policy.

In the past few years, we have seen the opening of more special education classes in regular mainstream schools.

These special classes are a step forward in bringing educational opportunities to students with cognitive and developmental disabilities that might otherwise be neglected, isolated at home or are only in care-giving settings.

By having these special classes, students with moderate-to-severe disabilities are taught functional academic skills, social and communication skills, adaptive skills and vocational skills in a mainstream school environment.

This in turn promotes the inclusion of students with disabilities into the community. The role of special education teachers is to provide specialised instruction to develop their students’ potentials.

On the other hand, the mushrooming of special education classes in mainstream schools has also brought about a phenomenon which reverses the benefits of inclusive education.

For example, we are seeing a group of academically poor students who otherwise function normally in daily life being pushed out of mainstream regular classes into these special classes.

Different disabilities

This is happening because many educators are still not aware of the differences between learning disabilities and intellectual disabilities.

Students with learning disabilities have average or above-average intelligence, but encounter significant problems in reading, writing and computing.

This includes students with dyslexia and dyscalculia.

Meanwhile, students with intellectual disabilities are students with significant limitations in intellectual and adaptive functioning. This includes students with mental retardation.

Our current definition of “masalah pembelajaran” might have brought about this confusion, as it is an umbrella term that covers both types of disabilities.

Special education classes are not the best placement option for students with learning disabilities, as the curriculum emphasised in special education classes are of functional academics, social skills training, behaviour, communication and other adaptive skills.

Instead, they require additional support in academic learning in mainstream classes.

This support could take the form of brief, intensive and specialised instruction in remedial programmes — which are currently provided in our primary schools, but not in all secondary schools.

Teachers’ role

Regular education teachers have been mixed in their views towards the practice of inclusion and indeed, have expressed fears towards inclusion due to their current workload and their inability to accommodate students with special needs in their classes.

A workable environment for inclusive education does require reduced class sizes, an environment that is focused on learning and instructional time, as well as available support systems for teachers.

In addition, research has found that teachers with the most intense training and in-service exposure to special needs are the most successful in inclusive practices.

This implies that all teacher training programmes should provide a good grounding in knowledge on special needs and core skills in inclusive practices.

The biggest challenge for education systems therefore is responding to learner diversity.

In a nutshell, an education system that accommodates all learners includes schools with accessible infrastructure (especially for students with physical and health disabilities); a differentiated curriculum; flexible goals; multiple instructional methods, materials and measurements (tests); and built-in support that meet the needs of diverse learners.

In order to exact any changes which will be sustainable and effective, we need to work from our current educational framework that is responsive to our local culture, context and work ethics.

No matter the status quo, we should be always moving towards greater inclusion, with the results being greater access for, acceptance and acknowledgement of children with special needs.

The writer is with Universiti Sains Malaysia’s School of Educational Studies.

The School is leading the ENGAGE Programme – Education for Sustainable Global Futures – that proposes to transform Malaysian education to ensure our global and future relevance. Feedback and further information can be sent to
theva@usm.my and
educate@thestar.com.my.